Company contact channels
The company phone is +86-400-999-9909 and the company email is [email protected]. Both are the company channels shown in the company website contact information, and neither is presented as the direct line or mailbox of an individual. A message sent to either channel should therefore be addressed to the company and should state the subject in the first lines, so that it can be passed to the right person without relying on a name that this site does not publish.
No other phone number is published on this site. If a reply arrives from a different number or address, a buyer should confirm in writing that the reply comes from the company before acting on it.
What to include in a first message
A first message should name the ore, the process step, and the question, and should state what the buyer wants to learn next. It helps to say whether the question concerns the agent in general, a selection between agents, a process step, or a document that should be requested, because each of those questions goes to a different part of the site and to a different kind of answer. The inquiry page and the checklist pages give the same dimensions in a form that can be copied into a message.
A first message should also ask about the practical items that this site does not publish as figures. Before payment, please confirm the payment method and payment terms, and in the inquiry, please confirm the minimum order quantity, the lead time, and the shipping arrangement. Asking those questions in the first message saves a round of correspondence, and it keeps the answers tied to the particular ore and process step named in the message rather than to a general statement.
Reply expectations, stated plainly
A buyer who writes to a company channel should expect a reply that addresses the inquiry sent, and should check any reply against that inquiry before acting on it. That expectation is reasonable, and it is also the standard by which a reply should be judged: does it name the ore and step from the inquiry, does it answer the question asked, and does it cover the practical items that were asked about? A reply that meets those three tests can be relied on to the extent of its contents, while a reply that fails any of them should be queried on that item before further steps are taken.
Reply expectations should also include patience with the form of a reply. A reply may arrive as a short written answer, as a document, or as an invitation to discuss further, and each form has its own use. A short answer suits a single question, a document suits an approval need, and a discussion suits a multi-stage question. A buyer who states the wanted form in the inquiry will usually receive that form, and a buyer who does not should ask for it in a follow-up, rather than treating the received form as a refusal of the wanted one.
If a reply does not arrive
If a reply does not arrive within a reasonable interval, a follow-up message should repeat the original inquiry rather than adding new questions, so that the thread stays clear and the original questions are not displaced by new ones. The follow-up should name the ore and step again, briefly, and should ask whether the original message was received, because a message can be missed for ordinary reasons that have nothing to do with its contents. That short, repeated follow-up is more effective than a long new message, because it gives the reader a single thread to answer.
If a reply arrives but does not address the inquiry, the buyer should say so plainly, item by item, rather than treating the reply as a refusal or as an answer to a different question. A reply that misses an item may have missed it by oversight, and a direct note about the missing item usually produces the missing answer faster than a fresh inquiry on a new topic. Keeping the thread, the checklist, and the follow-up together is the practical discipline that makes correspondence move, and it is worth more than any particular form of words.
To ask about this page, use the inquiry form to name the ore, the process step, and the question, and ask what information is needed next.
Before payment, please confirm the payment method and payment terms. In your inquiry, please confirm the minimum order quantity, the lead time, and the shipping arrangement.